EE, the UK’s biggest mobile operator and part of BT Group, has announced a move that will see calls from its EE Pay Monthly, Pay As You Go, Broadband and TV, now being answered by customer service staff in the UK and Ireland, making it the first UK mobile operator to make such move.
The move marks the latest in a line of initiatives EE has introduced in its drive to become number one for service in the UK mobile industry.
As part of the move, EE has created over 1,000 new jobs in the UK and Ireland across its North Tyneside, Darlington, Plymouth and Merthyr Tydfil sites.
EE CEO Marc Allera said:
“Customer service is a top priority for us, and 2016 was a landmark year in the service that we provided to our customers. We’ve delivered on the pledge we made last April to answer all EE customer service calls in the UK and Ireland, and are making strong progress towards our commitment to expand EE’s superfast 4G coverage to 95% of the UK landmass by 2020. We’re passionate about making our service the best in the industry, so you can expect more to come soon.”